EthioChicken’s strategy to expand their business sustainably!

EthioChicken is expanding rapidly and saw the need to empower their managers with the relevant skills and knowledge in order to sustain the high growth the company is experiencing. EthioChicken was originally founded in 2010 as Mekelle Farms and took over an underperforming poultry production center in the Tigray region of northern Ethiopia, increasing production … Continue reading EthioChicken’s strategy to expand their business sustainably!

M-KOPA Senior Leadership Programme

To sustain its very impressive growth in providing domestic solar power across East Africa, M-KOPA needs its senior management to be at the top of their game. To meet that need, AMI designed a one-year blended learning programme with five one-day learning labs, twelve online courses that run in the quarters between learning labs, and three action learning projects in which teams learn by tackling key problems identified by top management.

Continue reading “M-KOPA Senior Leadership Programme”

Talent is your biggest challenge – whether you know it or not!

That’s what Joseph Shields, CEO of Ethiochicken in Ethiopia, says when people ask him what his biggest challenge is.  Unfortunately, many early-stage companies are too busy driving sales, refining their product and putting out fires to think about developing the soft skills of their middle managers.

Leading global impact investor Acumen, along with CEOs across their portfolio of social enterprises, realised this was a big mistake.  Continue reading “Talent is your biggest challenge – whether you know it or not!”

KAPS Ltd sharpens Customer Focus through Learning Academy

KAPS3

Want to drive customer focus in your company? Start with your own people. KAPS Ltd is using an innovative blended learning programme to train 200 people as part of a company-wide turnaround to drive customer-centricity.

The Kenya Airports Parking Services (KAPS) has dominated its market for years. But with increased competition from new market entrants, it is under pressure to improve customer service. It wasn’t enough to train frontline staff in standard customer service techniques. KAPS wanted to build a company-wide culture of accountability and customer-focus, starting from the MD at the top, to the lowliest car-park cashier. But how could it train 200 people while sticking to a reasonable training budget? And how would they know if the training made any difference anyway?

AMI has been working with KAPS to design a blended learning programme for the entire company that combines engaging online content with interactive workshops and ongoing application on the job, all backed up by regular data and reports. Instead of attending a one-off workshop, each KAPS employee joins a year-long programme as part of the KAPS academy that helps them learn core principles, apply them on the job, and seek feedback from their boss and peers on how they are performing. Employees can learn anywhere, anytime, even on a mobile phone, and they are encouraged to immediately practice what they learn in their daily work. The system generates regular reports so that KAPS managers can see if staff are actually applying what they learn, and impacting the company. Continue reading “KAPS Ltd sharpens Customer Focus through Learning Academy”

AMI trains 200 KAPS employees on customer service

Kenya Airports Parking Services (KAPS) has partnered with the African Management Initiative (AMI) to train over 200 managers and parking attendants in a KES 3 million project to help maintain its market leadership amid rising customer service expectations. KAPS, East Africa’s premier parking services provider, has partnered with AMI to train employees in topics such … Continue reading AMI trains 200 KAPS employees on customer service

Interview with Managing Money course champion, Amos Odero

 

Amos

Tell us about yourself and what you do?

I am Amos Odero, a financial consultant from Kenya. I work for Ramos partners which is a financial consulting firm providing financial and technical solutions to SMEs, NGOs, Investment Groups and Corporates.

Why did you choose to undertake Managing Money course? What did you like about it? What did you find difficult?

I took Managing money course so as to refresh and enhance my understanding of financial management and planning.  I liked the practical teaching approach and the examples used in drawing out the financial lessons. The Challenge that I faced during the course was time, but I was able to schedule my hours to cater for my learning. Continue reading “Interview with Managing Money course champion, Amos Odero”

Interview with Designing for Impact course champion, Simon Peter Gana

Simon Peter Gana

Tell us about yourself and what you do?

I am Simon Peter Gana, an international education volunteer from the Philippines. I work as a Literacy and Numeracy Adviser at the Teacher Training College (TTC) De La Salle Byumba, Gicumbi District, Northern Province, Rwanda. I help TTC teachers further develop their professional teaching skills particularly in English and Math. I implement the project components Literacy, Language and Learning Initiative Project of USAID in cooperation with VSO Rwanda, KIE and EDC. Continue reading “Interview with Designing for Impact course champion, Simon Peter Gana”

Interview with AMI’s first Champion, Yomi Olufiade

Yomi

Tell us about yourself and what you do.

I am Yomi Olufiade, a male of Nigerian extraction. I turn 39 on September 26 (a few days away from here). I am married to my lovely wife, ‘Funmilola and our union is blessed with three kids – a boy, ‘Fifunmi and two girls, ‘Fikemi and ‘Fikunmi. My first degree is in Electronic/Electrical Engineering from Obafemi Awolowo University, Ile-Ife, Nigeria but today I work in the field of personal development consulting as a coach, speaker and trainer. And I’m also a pastor and Bible teacher. Continue reading “Interview with AMI’s first Champion, Yomi Olufiade”

Interview with AMI's first Champion, Yomi Olufiade

Yomi

Tell us about yourself and what you do.

I am Yomi Olufiade, a male of Nigerian extraction. I turn 39 on September 26 (a few days away from here). I am married to my lovely wife, ‘Funmilola and our union is blessed with three kids – a boy, ‘Fifunmi and two girls, ‘Fikemi and ‘Fikunmi. My first degree is in Electronic/Electrical Engineering from Obafemi Awolowo University, Ile-Ife, Nigeria but today I work in the field of personal development consulting as a coach, speaker and trainer. And I’m also a pastor and Bible teacher. Continue reading “Interview with AMI's first Champion, Yomi Olufiade”